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TRAINING & CERTIFICATION

Become a Certified Customer Success Management Professional

The Customer Success Institute offers industry-leading training and a rigorous certification program designed to equip you with the expertise, professional credibility, and cutting-edge skills to launch or advance your Customer Success Manager career.
Overview

Job Ready Training & Certification

The Customer Success Manager career is continually evolving as we see new, emerging technologies and business trends arrive. Whether you are exploring this career for the first time, or have been in customer-facing roles previously, there has never been a better time to help businesses achieve their goals through customer success.

The Best Training, Hands Down

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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Industry Alignment

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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Current Curriculum

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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Accredited Certification Exam

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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Taught by Experienced CSMs

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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Hybrid-Model

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
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ALIGN WITH BEST PRACTICES AND STANDARDS

Invest in your future

Customer Success Managers are the glue that holds many businesses together. It's both art and science. Here are some advantages to becoming certified.

Demonstrate Proven Expertise

Certifications usually cover core principles, methodologies, and best practices, ensuring you’re well-versed in current industry trends. This breadth of knowledge helps you provide more informed strategies and insights that lead to better customer outcomes.

Establish Credibility and Trust

Having a recognized certification helps demonstrate that you’ve invested in formal training and have met industry standards for customer success competencies. This can bolster trust with customers, making them more receptive to your advice and guidance.

Enhance Career Prospects

As organizations increasingly value the Customer Success function, certified professionals often stand out in the job market. Employers view certification as evidence of commitment and capability, which can result in more job opportunities, promotions, and potentially higher compensation.
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ADVANCE YOUR KNOWLEDGE

Become A Certified Customer Success Manager

The CCSM course and associated exam are the pinnacle of your journey to becoming a Customer Success Manager. The content is updated continually to meet the needs of employers and align with industry standards.
FAQ

You have questions, we have answers

We've put together a list of the most frequently asked trading and financial questions by our students.

Why Customer Success Institute?

Taught by practicing CSMs, our content is always current, and backed by a rigorous certification exam that will help you stand out in the job market. We go beyond the basics and dive into advanced topics that are based on real-world experience.

Is the material up to date?

Yes. The material is continually updated to stay current with employer needs as well as the changing needs of the role. You will find topics not covered by other courses as we also use real-life experience in each module.

How long will it take to complete?

You can work through the modules at your own pace, which can take up to 10 weeks. We recommend taking your time as we will give you realtime feedback on assignments and hold regular office hours.

What if I have questions?

You can ask questions anytime via email, or, we hold regular "office hours" so you can get feedback, ask questions, and share anything else you'd like to share.
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STAY IN THE LOOP

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